Privacy Policy

ArteVivo Floral Lab (“we”, “us”, “our”) provides online floristry courses at artefloralvivo.bond. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information we collect

• Account data: name, email address, password (hashed), and profile preferences.
• Transaction data: purchased courses, payment confirmations (processed via our payment partners), billing details.
• Usage data: pages viewed, course progress, device information, and approximate location (derived from IP).
• Support data: messages you send via the contact form and any attached context.
• Cookies and similar technologies for authentication, preferences, and analytics.

How we use information

• To provide, personalize, and improve courses and user experience.
• To process purchases, prevent fraud, and provide support.
• To communicate important updates, receipts, certificates, and service notices.
• To analyze engagement and improve content quality.

Legal bases for processing

Depending on your location, we rely on contract performance, legitimate interests (e.g., service security), legal obligations, and consent (for optional cookies or marketing).

Sharing and disclosure

We do not sell your personal data. We share necessary data with service providers (payment processors, hosting, analytics) under data processing agreements. We may disclose data when required by law or to protect our rights and users.

Data retention

We retain personal data for as long as necessary to deliver services, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We implement administrative, technical, and physical safeguards, including encryption in transit, credential hashing, access controls, and regular audits. No method is 100% secure; we continuously improve our measures.

Your rights

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Withdraw consent where applicable.
• Portability of data you provided to us.

To exercise your rights, contact [email protected]. We may verify your identity before fulfilling requests.

Cookies

We use essential cookies for login and preferences and optional analytics cookies with your consent. You can manage cookies in your browser or via our cookie banner.

International transfers

If we transfer data internationally, we do so under appropriate safeguards such as standard contractual clauses.

Children’s privacy

Our services are not directed to children under 13 (or the age required by local law). We do not knowingly collect data from children.

Changes to this policy

We may update this policy. Material changes will be announced via email or on-site notice. Continued use indicates acceptance of the updated terms.

Contact

Questions about this Privacy Policy? Email [email protected] or call +1 (415) 320-8741.